Refund Policy

Overview

At Scrollix, we stand behind our product. If you're not satisfied with your purchase, we offer a 30-day money-back guarantee—no questions asked.

Eligibility

Who Can Request a Refund?

You can request a full refund for any reason within 30 days of your purchase date. All transactions are processed through Paddle, our Merchant of Record.

To request a refund, your purchase must have been made within the last 30 days from scrollix.app (via Paddle).

How to Request a Refund

1. Submit a support request using the "Refund Request" category
2. Include your order number (found in your purchase confirmation email)
3. (Optional) Tell us why you're requesting a refund—your feedback helps us improve!

We'll respond within 1-2 business days.

When Will I Get My Refund?

• Approval time: 1-2 business days
• Refund processing: Immediate (once approved)
• Bank processing: 1-4 weeks (depends on your bank)

Refunds are returned to the original payment method used for purchase.

What Happens After a Refund?

Once your refund is processed:

• Your Scrollix serial number will be deactivated
• You will no longer be able to use the software
• You should uninstall Scrollix from your computer

Your data (posts, schedules) is stored locally on your computer and will remain until you manually delete it.

Product Warranty

In accordance with consumer protection laws (including EU regulations), Scrollix comes with a 2-year warranty against software defects from the date of purchase.

What's Covered?

• Software bugs or defects that existed at the time of purchase
• Features that do not work as described in our documentation
• Critical functionality failures

How to Request Warranty Support:

1. Submit a support request describing the issue
2. We'll investigate and provide a fix, workaround, or refund
3. Typically resolved within 7 business days

Note: The warranty covers software defects, not user error, incompatible systems (see system requirements), or third-party service failures (Instagram API, Google Gemini API, etc.).

Questions About Refunds or Warranty?

Contact our support team — we're happy to help!