Overview
Scrollix comes with a 14-day Money Back Guarantee: if during the 14 days after purchase you experience an issue that makes Scrollix unusable and we are unable to resolve it, we will refund 100% of your money.
Eligibility
What's Covered?
- A bug or technical issue that makes Scrollix unusable, which our support team is unable to resolve
What's Not Covered?
- Changing your mind after purchase
- Expecting a feature Scrollix doesn't offer — the Features and FAQ sections describe exactly what Scrollix does and what you need to get started; please review them before buying
- Missing features or feature requests
- Conflicts caused by third-party services or software
- Switching to a different product
Refund requests must be made within 14 days of your purchase date, must describe the issue you encountered, and require giving our support team the opportunity to resolve it first. All transactions are processed through Freemius, our Merchant of Record, and this policy matches the refund terms shown at checkout.
How to Request a Refund
- Submit a support request using the "Refund Request" category
- Include your order number (found in your purchase confirmation email)
- Briefly describe the issue you ran into so we can try to help (or process your refund)
We'll respond within 1-2 business days.
When Will I Get My Refund?
- Approval time: 1-2 business days
- Refund processing: Immediate (once approved)
- Bank processing: 1-4 weeks (depends on your bank)
Refunds are returned to the original payment method used for purchase.
What Happens After a Refund?
Once your refund is processed:
- Your Scrollix serial number will be deactivated
- You will no longer be able to use the software
- You should uninstall Scrollix from your computer
Your data (posts, schedules) is stored locally on your computer and will remain until you manually delete it.
Product Warranty
In accordance with consumer protection laws (including EU regulations), Scrollix comes with a 2-year warranty against software defects from the date of purchase.
What's Covered?
- Software bugs or defects that existed at the time of purchase
- Features that do not work as described in our documentation
- Critical functionality failures
How to Request Warranty Support:
- Submit a support request describing the issue
- We'll investigate and provide a fix, workaround, or refund
- Typically resolved within 7 business days
Note: The warranty covers software defects, not user error, incompatible systems (see system requirements), or third-party service failures (Instagram API, Google Gemini API, etc.).
Questions About Refunds or Warranty?
Contact our support team — we're happy to help!