Overview
You are fully protected by our 100% Satisfaction Guarantee. If over the next 14 days after purchase you are unhappy with Scrollix or have an issue that we are unable to resolve, we'll happily consider offering a 100% refund of your money.
Eligibility
What's Covered?
- Scrollix doesn't work as expected (please tell us what went wrong)
- A feature described on this site is missing or doesn't work
- Technical issues we can't resolve — including conflicts caused by third-party
services (e.g. Instagram API, Google Gemini API)
What's Not Covered?
- Simply changing your mind, with no issue we could try to resolve
Refund requests must be made within 14 days of your purchase date. All transactions are processed through Freemius, our Merchant of Record.
How to Request a Refund
- Submit a support request using the "Refund Request" category
- Include your order number (found in your purchase confirmation email)
- Briefly describe the issue you ran into so we can try to help (or process your refund)
We'll respond within 1-2 business days.
When Will I Get My Refund?
- Approval time: 1-2 business days
- Refund processing: Immediate (once approved)
- Bank processing: 1-4 weeks (depends on your bank)
Refunds are returned to the original payment method used for purchase.
What Happens After a Refund?
Once your refund is processed:
- Your Scrollix serial number will be deactivated
- You will no longer be able to use the software
- You should uninstall Scrollix from your computer
Your data (posts, schedules) is stored locally on your computer and will remain until you manually delete it.
Product Warranty
In accordance with consumer protection laws (including EU regulations), Scrollix comes with a 2-year warranty against software defects from the date of purchase.
What's Covered?
- Software bugs or defects that existed at the time of purchase
- Features that do not work as described in our documentation
- Critical functionality failures
How to Request Warranty Support:
- Submit a support request describing the issue
- We'll investigate and provide a fix, workaround, or refund
- Typically resolved within 7 business days
Note: The warranty covers software defects, not user error, incompatible systems (see system requirements), or third-party service failures (Instagram API, Google Gemini API, etc.).
Questions About Refunds or Warranty?
Contact our support team — we're happy to help!